Both are on the table. Most clients start with overflow (peak blocks, evenings/weekends), so every qualified lead gets a live answer or instant callback. If the numbers justify it, we can expand to hybrid or full managed coverage and take the whole front end off your plate. Either way, we work inside your CRM, keep your brand voice, and hold the same SLAs.

Yes, or they'll sound better! We build a short playbook from your offers, tone, and non-negotiables, then run calibration calls before go-live. Calls are scored and coached weekly; we hold to written response-speed and follow-up standards, and we share the data. If something isn’t on-brand, we adjust scripts the same week. The way it'll work is, you'll keep oversight, and we'll own the execution.

For overflow, pricing is a flat monthly fee per coverage window (business hours, peak blocks, evenings/weekends) with a lightweight setup. We start with a proof period (month-to-month) to for you to validate our services for your specific use case, and then move to a term for stability (typically 3 - 12 months, scalable up or down by window). On your call, we’ll price your exact windows, confirm SLAs, and propose the earliest go-live.

First contact doesn’t win every job, but it sets the anchor and control of the sale. In week one, you’ll see response times collapse, contact rates climb, and more qualified appointments handed to your closers. Hiring, training, and managing this in-house takes months; therefore, while you attempt to build, faster competitors will continue taking deals you could have closed and stealing revenue from you. We offer limited onboarding and local exclusivity, so if you want the advantage now, ensure to bring the decision-maker to the audit, as we can usually only hold your slot for 48 hours at most.